Pengukuran Kinerja Supply Chain Mengggunakan Metode Suppyl Chain Operations Reference Pada Perusahaan Third Party Logistics

Abstract

This study aims to measure the supply chain performance of third-party logistics (3PL) companies using the SCOR (Supply Chain Operations Reference) method. SCOR is a conceptual model developed by the Supply Chain Council to measure supply chain performance with five core processes: plan, source, make, deliver, return, and enable. With increasing competition in the global industry, the efficiency of logistics performance is an important key to the sustainability of the company. This research was conducted in the Mojokerto region and focused on the warehousing sector. The results of the study are expected to help the company identify areas that require improvement, manage delivery-related risks, and improve overall operational efficiency. Data was collected through in-depth interviews and data was analyzed using a qualitative approach. This research makes a significant contribution in understanding how performance measurement using the SCOR method can be implemented in the context of third-party logistics companies in Indonesia. As such, this research provides not only theoretical insights but also relevant practical recommendations for the logistics industry.