Pengaruh Emotional Value dan Social Value pada Minat Pembelian Online

Authors

  • Rena Feri Wijayanti Politeknik Negeri Malang
  • Lina Budiarti Politeknik Negeri Malang

DOI:

https://doi.org/10.37112/bisman.v6i1.2368

Keywords:

social value, emotional value, online shopping, purchase intention, consumer value

Abstract

The development of consumer shopping patterns has shown a phenomenon where activities went through online. This study focuses on examining the behavior of consumers' interest in making purchases by looking at the influence of socio-physiological value aspects, namely social value ??, and emotional values. The process of collecting data by distributing questionnaires to the consumer in the Generation Z category is based on purposive sampling. Multiple Linear Regression was used to analyze the data. The result that online purchase intention has explained from the variables included in the emotional and social value has the contribution of 44.1%.

References

Asshidin, N. H., Abidin, N., & Borhan, H. B. (2016). Perceived quality and emotional value that influence consumer’s purchase intention towards American and local products. Procedia Economics and Finance, 639-643.

Barlow, J., & Maul, D. (2000). Emotional Value Creating Strong Bonds with Your Customers. Oakland: Berrett-Koehler Publishers.

Chi, T., Ganak, J., Summers, L., Adesanya, O., McCoy, L., Liu, H., & Tai, Y. (2021). Understanding Perceived Value and Purchase Intention toward Eco-Friendly Athleisure Apparel: Insights from U.S. Millennials. Sustainability, 1-17.

Deny, S. (2022, Agustus 03). Transaksi E-Commerce Indonesia Rp 108,54 Triliun di Kuartal I-2022. Retrieved from LIPUTAN 6: https://www.liputan6.com/

Gan, C., & Wang, W. (2017). The influence of perceived valueon purchase intention in social commerce context. Internet Research, 772-785.

Kamleitner, B. R. (2016). Transaction as tradeoffs between costs and benefits. In C. V. Jansson-Boyd, & M. J. Zawisza, Routledge International Handbook of Consumer Psychology (pp. 411- 428). Oxfordshire Britania Raya: Taylor & Francis.

Lim, Y. J., Osman, A., Salahuddin, S. N., & Romle, A. R. (2016). Factors Influencing Online Shopping Behavior: The Mediating Role. Procedia Economics and Finance, 401-410.

Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The Effects of Shopping Orientations, Online Trust and Prior Online. International Business Research, 63-76.

Muda, M., Mohd, R., & Hassan, S. (2016). Online Purchase Behavior of Generation Y in Malaysia. Procedia Economics and Finance, 292 – 298.

Pena-García, N., Gil-Saura, I., Orejuela, A. o., & Siqueira-Junior, J. R. (2020). Purchase intention and purchase behavior online: A cross-cultural approach. Heliyon, 1-11.

Peng, L., & Liang, S. (2013). The Effects Of Consumer Perceived Value On Purchase Intention In E-Commerce Platform: A Time-Limited Promotion Perspective. ICEB 2013 PROCEEDINGS (SINGAPORE) (pp. 56-64). Singapore: AIS Electronic Library.

Rizaty, M. A. (2021, December 17). Jumlah E-Commerce di Jawa Barat Terbanyak Nasional. Retrieved from https://databoks.katadata.co.id/: https://databoks.katadata.co.id/datapublish/2021/12/17/jumlah-e-commerce-di-jawa-barat-terbanyak-nasional

Serelle, P. (2022, June 30). Consumer Behavior: Post-Covid Trends To Watch. Retrieved from https://hotmart.com/: https://hotmart.com/en/blog/consumer-behavior#t1

Tripathi, S., & Rai, A. (2019). Consumer Behavior on Social Media Marketing. Chennai: Walnut Publication.

Tyagi, C., & Kumar, A. (2004). Consumer Behaviour. New Delhi: Atlantic Publishers & Distributors (P) Limited.

Wahyuni, N. W., & Darma, G. S. (2019). Mobile Advertising, Product Social Value dan Purchase Intention pada Instagram. Jurnal Manajemen Bisnis, 87-101.

Weinstein, A., & Johnson, W. C. (2020). Designing and Delivering Superior Customer Value Concepts, Cases, and Applications. Oxfordshire: Taylor & Francis.

White, B. (2021, March 15). 15 Customer Behavior Trends Emerging This Year. Retrieved from https://www.forbes.com/: https://www.forbes.com/sites/forbesbusinesscouncil/2021/03/15/15-customer-behavior-trends-emerging-this-year/?sh=1736d8a014d9

Downloads

Published

2023-02-01